MultiSoft Live Support
MultiSoft Live Support is a module that allows for chat based support via the Internet.
A "Live Support" icon is placed on your website. When a distributor or customer seeking support visits the site, he or she can see whether or not MultiSoft live support personnel are online. When they are online, the distributor or customer can initiate a conversation and receive an answer to their inquiry.
This is a great way for your company to quickly provide support within a controlled environment.